Salary: $22ph - $26ph + Super
Role Benefit: Join this global giant during a period of growth and recieve world-class training. Kick start your career!
Reporting to the Customer Service Team Leader, the ultimate goal of this Inbound Sales Clerk will be to achieve complete customer satisfaction in a high-volume call environment. Your role is to ensure that customers are provided with a timely and adequate response to their queries and complaints. To succeed in this role, you will need to hit your KPI's and be a reliable team member. You will have the confidence and ability to deal with all levels across the business as you will be working closely with Buying Directors, Store Managers, Suppliers and External customers.
- Handling customer complaints and resolving queries
- Fostering positive relationships with customers
- Liaising with the manufacturing and dispatch team
- Ensuring KPI's are reached consistently
- Organising and scheduling key actions for the transportation of goods
- Communicating with customers in relation to processing orders
You have experience working within a Customer Service environment- either phone based or customer facing. You also have exceptional conflict resolution skills. The successful candidate will use their initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business. THe successful candidate will be able to navigate multiple computer systems and be a competent typer.
This global FMCG company continues to grow in this very competitive market. Located in the West of Sydney, they are currently seeking an Inbound Sales Clerk to provide friendly and professional responses to enquiries from their customers and the general public. This company has a global presence and continues to amaze its customers and employees with its first class quality products at affordable prices. They have a strong culture of supporting their employees and provide the opportunity for ongoing training and development..
If this sounds like you, please send your resume by clicking the "apply" link below addressing Clare Williams quoting reference number CWISC3753 in the subject line. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call