Location: Western Sydney
Salary: $22ph - $26ph + Super (3 months with possibility to extend)
Role Benefit: Immediate start, work with an international organisation that will kick start your career.
Reporting to the Customer Service Team Leader, the ultimate goal of the Inbound Customer Service Officer will be to resolve queries and ensure customer satisfaction. On a day to day basis as the Inbound Customer Service Officer you use your exceptional communication skills to confidently handle inbound general enquiry calls. Your drive and hunger to success will motivate you to hit your KPI's and be a reliable team member.
As the successful Inbound Customer Service Officer your responsibilities will include;
- Liaising with the manufacturing and dispatch team
- Organising and scheduling key actions for the transportation of goods
- Communicating with customers in relation to processing orders
- Handling customer complaints
- Ensure KPI's are reached consistently
You are currently within a role where you deliver exceptional customer service. You have the ability to deal with difficult customers and work well under pressure. You use your initiate to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business.
This opportunity is ideal for a university student looking to earn some cash over the semester break.
This organisation is a top player in the Australian FMCG industry. Employing thousands within the retail sector they have a focus on work/life balance and providing opportunities to grow. This brand name organisation is going through unpresented growth and as such has a fantastic opportunity for a diligent inbound customer service officer to join their dynamic team and be part of something special.
- Enjoy being part of this friendly working environment
- Competitive remuneration on offer
- Immediate start
If this sounds like you, please send your resume by clicking the apply link below addressing Archana Rao quoting reference number ARCS3758 in the subject line. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.