Role Overview / Description
Reporting to the Call Centre Manager, the ultimate goal of the Customer Service Officer will be to resolve queries and ensure customer satisfaction. You will also provide administrative support and perform data entry duties. This Customer Service Officer will also file reports and claims, receive quotes and compare costs.
To succeed in this role, you will need to hit your KPI's and be a reliable team member. You will have the confidence and ability to deal with all levels across the business as you will be working closely with Buying Directors, Store Managers, Suppliers and external Customers. This role involves a large element of problem solving and requires the ability to build relationships with customers.
- Handling customer complaints and resolving queries
- Fostering positive relationships with customers
- Providing administrative support across the business
- Perform data entry duties
- Problem solve, file reports and claims, receive quotes and compare costs
- Liaising with the manufacturing and dispatch team
- Ensuring KPI's are reached consistently
- Organising and scheduling key actions for the transportation of goods and resolving delivery delays/back orders
- Communicating with customers in relation to processing orders
You have or are currently working in a similar product related Customer Service role. You have worked within a high-volume call environment or a in a busy face-to-face customer service capacity. You have the ability to deal with difficult customers and work well under pressure. You also have exceptional conflict resolution skills. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business.
This brand name organisatino is going through unprecented growth. The opportunity will allow you the chance to really grow with a business. Located in the Norwest of Sydney, this company is seeking a Customer Service Officer to provide friendly and professional responses to enquiries from their customers and the general public.. They have a strong culture of supporting their employees and provide the opportunity for ongoing training and development. Strong work-life balance!.
If this sounds like you, please send your resume by clicking the "apply" link below addressing Suzanne Abdallah quoting reference number SACS4269 in the subject line. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.