Customer Service Officer $22ph - $26ph + Super (up to 6 months) with ref. BBBH3603_1504487746 - Reo Group

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Customer Service Officer $22ph - $26ph + Super (up to 6 months)

Job Title: Customer Service Officer $22ph - $26ph + Super (up to 6 months)
Contract Type: Temporary
Location: Eastern Creek, New South Wales
Industry:
Salary: AU$22.00 - AU$26.00 per hour + Super (up to 6 months)
Reference: BBBH3603_1504487746
Contact Name: Clare Williams
Contact Email: clare.williams@reogroup.com.au
Job Published: September 04, 2017 11:15

Job Description

Salary: $22ph - $26ph + Super (up to 6 months)
Location: Eastern Creek
Role: Ongoing product training and supportive work environment. Multiple vacancies available.

Role Overview
Reprting to the Customer Service Team Leader, the ultimate goal of the Customer Service Officer will be to achieve complete customer satisfaction in a high-volume call environment. Your role is to ensure that customers are provided with a timely and adequate response to their queries and complaints. To succeed in this role, you will need to hit your KPI's and be a reliable team member. You will have the confidence and ability to deal with all levels across the business as you will be working closely with Buying Directors, Store Managers, Suppliers and external Customers.

The Job

  • Handling customer complaints and resolving queries
  • Fostering positive relationships with customers
  • Liaising with the manufacturing and dispatch team
  • Ensuring KPI's are reached consistently by taking 80-100 calls per day
  • Organising and scheduling key actions for the transportation of goods
  • Communicating with customers in relation to processing orders
  • Handling customer complaints and resolving queries

Candidate Profile
You have or are currently working in a similar product related Customer Service role. You have the ability to deal with difficult customers and work well under pressure. You also have exceptional conflict resolution skills. You use your initiative to continually seek answers and follow up with key stakeholders regarding information required to manage customer queries and complaints. You are at all times professional and maintain a polite phone manner and have the confidence to liaise with all levels across the business. You have worked within a high-volume call environment.

The Company
This global FMCG company continues to grow in this very competitive market. Located in the West of Sydney, they are currently seeking a Customer Service Officer to provide friendly and professional responses to enquiries from their customers and the general public. This company has a global presence and continues to amaze its customers and employees with it's first class quality products at affordable prices. They have a strong culture of supporting their employees and provide the opportunity for ongoing training and development.

Apply
If this sounds like you, please send your resume by clicking the "apply" link below addressing Clare Williams quoting reference number CWAP3603 in the subject line. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.